TERMS AND CONDITIONS

These Terms and Conditions apply to all purchases made through easytropicalfish.co.uk.
By placing an order, you confirm that you have read, understood, and agreed to be legally bound by these Terms in full.

If you do not accept these Terms and Conditions, you must not place an order.

WHO WE ARE

Easy Tropical Fish Ltd
Registered Office: 27 Old Gloucester Street, London, England, WC1N 3AX
Email: contact.easytropicalfish@gmail.com

DELIVERY AREA

We deliver to mainland United Kingdom only.

Orders placed for non-mainland addresses will be cancelled and subject to a £25 administration fee deducted from any refund.

DELIVERY TIMES VS PROCESSING TIMES

Courier delivery times apply from dispatch only, not from order placement.

Preparation depends on:

  • Stock availability

  • Animal welfare checks

  • Weather and safe transport conditions

Typical preparation times:

  • Live fish in stock: up to 15 days

  • Live fish backorder: up to 21 days

  • Dry goods in stock: up to 7 working days

  • Dry goods backorder: up to 15 working days

We are not liable for courier or postal delays once goods are dispatched.

DELIVERY COSTS

  • Frozen food: £6.00 or free over £75

  • Dry goods: £6.00 or free over £150

  • Live plants: £6.00 or free over £75

  • Live animals: £48 (wholesale priced individually)

  • Aquariums/tanks: priced individually

COLLECTIONS

  • Same preparation times as delivery apply

  • Customers will be notified when ready

  • Do not attend before notification

  • Order number and matching ID required

Orders not collected within 7 days may be:

  • Cancelled without refund, or

  • Subject to holding, care, or rehousing costs

DOA (DEAD ON ARRIVAL) – LIVE FISH

To qualify for replacement:

  • Evidence must be provided within 1 hour of recorded delivery

  • Fish must remain in sealed, unopened bag on white background

  • Proof must be sent via email or WhatsApp

If accepted:

  • Replacement only (no refunds)

  • Buyer pays postage and packing

LIVE ANIMAL DELIVERY TERMS

  • Mainland UK only

  • Next-day courier after dispatch

  • Minimum order £75 + postage

  • Professionally packed for welfare

We do not ship in unsafe weather.
Weather delays do not permit cancellation or refund.

After dispatch:

  • Buyer responsible for all courier claims

  • Fish selected at random

  • Appearance/size/colour may differ from photos

  • No sales to persons under 16

RISK & DISTANCE SALES

All distance sales of animals, plants, frozen, and perishable goods are made entirely at the buyer’s risk, to the fullest extent permitted by UK law.

We are not liable for:

  • Courier delays, losses, or damage

  • Compatibility, illness, aggression, or death after introduction

  • Appearance, size, or colour expectations

  • Defrosted frozen goods

  • Any indirect or consequential loss

Courier claims must be made directly with the courier.

FAULT REPORTING & DAMAGE CLAIMS (NON-LIVESTOCK)

  • Faults or damage must be reported within 2 hours of recorded delivery.

  • Clear photo evidence within 2 hours is mandatory.

  • Late claims may be refused, except where prohibited by UK law.

We are not liable for courier delays.

FAILED DELIVERY / NON-COLLECTION

If delivery fails due to:

  • Customer absence

  • Incorrect address

  • Refusal

  • Failure to collect from depot

We may cancel the order without refund and are not liable for deterioration, loss, or livestock death after failed delivery.

Re-delivery or replacement is at our discretion and may require full repayment.

RETURNS

Non-returnable goods

No returns or refunds for:

  • Live animals or plants

  • Frozen goods

  • Pre-orders

  • Sale, discounted, clearance, promotional, or special-price items

  • Hygiene or biosecurity-sensitive goods

Eligible returns (other goods)

Accepted only if:

  • Unused and undamaged

  • In fully sealed original packaging with no signs of opening

  • Approved in writing before posting

Buyer pays all return postage and risk.
Unauthorised returns may be refused or disposed of.

Returns (after approved for return) should be send to Returns Address: Easy Tropical Fish , 20 Abergele Road, Colwyn Bay, LL30 3FG, United Kingdom

Refunds (if approved):

  • Processed within 90 days

  • Less postage and lawful restocking/inspection costs

WARRANTY & MANUFACTURER CLAIMS

All warranties are provided solely and exclusively by the manufacturer.

The buyer must contact the manufacturer or authorised distributor directly for:

  • Faults

  • Defects

  • Repairs

  • Replacements

  • Technical support

  • Any warranty claim whatsoever

Easy Tropical Fish Ltd acts only as the retail seller and:

  • Provides no independent warranty

  • Accepts absolutely no liability relating to manufacturer warranties

  • Is not responsible for leaks, failures, breakage, malfunction, defects, or any resulting loss or damage to:

    • Property

    • Equipment or aquariums

    • Livestock

    • Persons

    • Any direct, indirect, or consequential loss

All legal responsibility rests entirely with the manufacturer, to the maximum extent permitted by UK law.

Any assistance we provide is:

  • Discretionary only

  • Not guaranteed

  • Does not create liability or legal obligation

PRICE ERRORS

We may cancel any order at any time due to pricing, description, or stock errors.

Liability is limited strictly to refund of the amount paid only.
No compensation for additional loss.

RIGHT TO CANCEL ORDERS

We reserve the absolute right to cancel any order at any time and for any reason, including:

  • Stock or pricing errors

  • Welfare or weather concerns

  • Delivery risk

  • Suspected fraud or abuse

Liability is limited to refund of payment received only.

LIMITATION OF LIABILITY

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential losses, including livestock or property damage.

  • Total liability shall not exceed the purchase price of the goods.

Nothing excludes liability that cannot legally be excluded, including death or personal injury caused by negligence.

FORCE MAJEURE

We are not liable for delay or failure caused by events outside our control, including:

  • Extreme weather

  • Courier disruption

  • Disease outbreak

  • Import/export restriction

  • Utility failure

Orders may be delayed, modified, or cancelled without liability.

REFUSAL OF SERVICE

We reserve the right to refuse sale or service to any person at our discretion.

PAYMENTS & REFUNDS

  • Payments processed by third-party providers (e.g., Stripe, PayPal)

  • We do not store payment details

  • Refunds issued only to original payment method

  • Processed within 90 days of approval

COPYRIGHT

All website content, images, and media are owned by Easy Tropical Fish Ltd and protected by copyright law.
Unauthorised use is prohibited.

COMPLAINTS

Complaints must be submitted in writing via email.
Complaints made via third parties or payment processors may be declined.

GOVERNING LAW

These Terms are governed by the laws of England and Wales.

CONSUMER RIGHTS

Nothing in these Terms removes rights that cannot legally be excluded under the Consumer Rights Act 2015 or other UK law.
Any limitation applies only to the maximum extent permitted by law.

FINAL CONFIRMATION

By placing an order, you confirm that you:

  • Have carefully read these Terms and Conditions

  • Fully understand them

  • Agree to be legally bound by them in full

If you do not agree, do not purchase from Easy Tropical Fish Ltd.