Terms and conditions

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FROZEN FOOD :

Posted with 24 hrs service

- in stock : 1-3 working days

- backordered : 7-14 working days

DRY GOODS :

Posted with (24, 48, 72 hrs service)

- in stock : 1-3 working days

- backordered : 7-14 working days

LIVE ANIMALS :

* Posted with 24 hrs service 

* ( you will get email or txt one day before delivery )

* we post only Tuesday and Wednesday each week with next day delivery

- in stock : up 7 days

- backordered : up to 15 working days ( usually 7 days )

LIVE PLANTS :

Posted always with 24 or 48 hrs service

- in stock : 1-3 working days

- backordered : up to 15 working days ( usually 7 days )

UK MAINLAND

FROZEN FOOD :

£6.00 or free for orders over £60

DRY GOODS :

£6.00 or free for orders over £60

LIVE ANIMALS :

- £19.99 or £24.00

- wholesale orders with the same day delivery will be priced individually.

LIVE PLANTS :

£6.00 or free for orders over £60

FISH TANKS ;

Priced individually

INTERNATIONAL

- after brexit we have no possibility to post live animals, plants and frozen food to other countries. 

- we deliver internationally all other items including small fish tanks. Please contact us for postage price. Please be aware you will be required to pay custom tax and all other entry fees  before we will post your order internationally.

- PLEASE BE AWARE  - WE DO NOT ACCEPT RETURNS FOR ITEMS POSTED TO OTHER COUNTRIES. Once parcel left our premises only buyer is responsible for item. 

* Above delivery time frames apply also for collections.

* We will send you txt or email once your goods are ready for collection.

* Please do not come collect any goods before you will get txt or email from us  !!!

We doing all we can for fish safety during transport. If for any reason you will receive fish dead, this policy will cover your rights. 

If fish arrive dead you are obligated to send us photo documentation or video record of dead fish (in unopened and orignally sealed bag placed on white background). We MUST receive pictures via email  or whatsapp maximum in ONE hour after delivery time recorded in tracking. 

Please be aware : Wrongly made documentation or documentation delivered to us after required time frame will result in your case being declined. If all documentation is provided correctly and in time we will replace fish. Buyer is responsible to cover packing and postage costs. We do not offer refunds !

BUY AS MANY FISH AS YOU LIKE AND PAY POSTAGE ONLY ONCE  

SELECTION

- fish are randomly selected ( no possibility to choose particular fish )

DELIVERY

- delivery available only for mainland UK by next day courier.

- delivery available only for orders with minimal value £40 + postage

- for all delivery options we reserve right to choose delivery company and service. We always try to choose most suitable service.

- professionally packed (double or triple bags, thermal boxes with heat pack inside - We're the only UK seller who using double boxes for packing when the fish being transported in winter time )

- We will not ship fish when the weather is unsuitable for their delivery, as it could result in harm to the animals . Animals will be released for shipping when weather will improve. We will not cancell ANY orders which delay is caused by weather conditions.

-  Please note : we are not responsible for any loss (including financial loss) regarding to delivery delays. 

- Only buyer is responsible for making claims to courier company regarding to "not received", "lost", "delayed" or "damaged in transport" items. We are not responsible in any way for items / animals which left our premises (are collected personally or collected by courier company). 

RISKS OF BUYING LIFE ANIMALS WITH DISTANCE SALE

We prefer local collection when you can choose fish you like and transport fish safly to your home. If you decide to buy fish with delivery it is ONLY YOUR risk and any claims regarding delivery, delivery delays, fish death, fish look or personal preferences will be always declined. No any exceptions. 

PHOTO AND VIDEO 

- Photos - shows example fish of the same species - fish you will receive could look different.

- video records shows fish from the same batch or fish we had in the past. 

IMPORTANT - PLEASE BE AWARE

- once the animal is received, the customer is responsible for the welfare of that animal. 

- buyer need to be available to receive the package at the agreed address and time. There is no possibility to change delivery date and time. If you will miss delivery you will be still charged full order value and you will need collect fish from courier depot.

- fish you will receive could look different to fish on pictures. We sell mostly young fish which are not showing yet adult coloration.

- live animals - before purchase you are obligated to check what living conditions and feeding this particular species need for healthy and happy life. If you are not sure please ask before purchase.

NO LIVE ANIMALS SALE FOR CUSTOMERS IN AGE UNDER 16 YO. 

NO ORDER CANCELLATIONS ACCEPTED FOR LIVE ANIMALS !!!

We will NOT cancel any orders including live animals (under any circumstances). Sorry !!! 

NO RETURNS ACCEPTED FOR LIVE ANIMALS AND PLANTS !!!! 

Strictly NO returns for live animals under any circumstances ! ( it is regarding bio security ).

We will not accept any parcels which are including fish or other live or dead animals. 

FOR ALL LIVE FISH DELIVERIES SPECIAL TERMS APPLY

DELIVERY

- delivery available only for mainland UK.

- delivery time and services are described in "DELIVERY TIME FRAMES section"

- for all delivery options we reserve right to choose delivery company and service. We always try to choose most suitable service.

-  Please note : we are not responsible and can not be charged for any loss (including financial loss) regarding to delivery delays, damages in transport or lost parcels.

- Only buyer is responsible for making claims to courier company regarding to "not received", "lost", "delayed" or "damaged in transport" items. We are not responsible in any way for items / animals which left our premises (are collected personally or collected by courier company). 

PROCESSING ORDERS

- we reserved right to process only fully paid orders.

- we reserve right to cancell order at any time without providing reason of cancellation.

- we are not responsible and can not be charged for any losses ( including financial loss ) accoured by cancellation.

PHOTO AND VIDEO 

- all pictures and video materials are owned by us and covered with copyrights.

NO SALE FOR CUSTOMERS IN AGE UNDER 16 YO. 

CANCELLATIONS

We will NOT cancel any orders including live animals, live plants or purchased on pre order basis (under any circumstances). Sorry !

RETURNS

- Strictly no returns for animals or plants (live or dead) due to biosecurity.

- All items, excluding animals, plants, frozen products and items sold as "sale" for discounted price or sold on pre order basis, can be returned within 14 calendar days from the purchase date.

- Return requests must be in written form, stating the reason for return, and must be sent via email.

- Return requests sent through other channels or / and filled with payments operators will be automatically declined.

- The buyer is solely responsible for covering return postage.

- Please refrain from sending any returned items until requested. Items sent without our clear consent will be destroyed and not refunded. Return requests will be automatically declined for items sent without our clear consent.

- Returns will be accepted only for unused and unopened items. Once the packaging is open, the item becomes non-returnable. Any indication of packaging opening or usage will result in the automatic decline of the return request.

- if item is returned and return request accepted order costs with deducted our postage costs will be refunded in 30 days to original payment methode.

- If a return request is declined, the buyer must collect the item at their own cost within 7 days. After this period, the item will be destroyed.

- We are not payment operator and are not holding any payments details (Specially credit card details). For maximum security of your data all payments on this site are operated by specialistic 3rd party payment operators like Stripe or Paypal.

For all questions and conditions not described in above terms and conditions British law apply.

- If you have any problem with order or if you need additional information please contact us via email. We are unable to provide any informations about order over the phone. Contact via email making you and us sure there will be no misunderstanding .

- all complains filled with 3rd party (for example payments operators) will be automatically declined.

- all complains required written form. If you have any complains regarding item you have purchased or service you have received please contact us via email.