Terms and conditions

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- all delivery options are suitable for working days only !

- all live animals are delivered with use 24 hrs courier service. All live animals are packed in way which allow them to survive even few days in transport (we us special packaging materials, insulated boxes, heatpacks and oxygen).  

- for all delivery options we reserve right to choose delivery company and service. We always try to choose most suitable service.

- WE DO NOT POST LIVE ANIMALS WITH ROYAL MAIL !!!

- We use only tracked or signed for delivery services.

- During winter time 

-  Please note : we are not responsible for any loss (including financial loss) regarding to delivery delays. 

- Only buyer is responsible for making claims to courier company regarding to "not received", "lost", "delayed" or "damaged in transport" items. We are not responsible in any way for items / animals which left our premises (are collected personally or collected by courier company). 

We making whole process of live stock sale and delivery very professionally and we doing everything possible for animal safety during transport. We do not expect situations when fish will arrive dead. This policy is in case of that situation and for make sure that all conditions of purchase are clear.

DOA (death on arrival policy) - if fish arrive dead you are obligated to send us photo documentation via email ( few pictures of bag with fish placed on white background. Fish must be still in originally closed bag) We MUST received photo documentation no later than one hour (60mins) after delivery time showed in trackng. Otherwise any case will be declined. If all documentation provided correctly we will replace fish. Buyer is responsible o cover replacement postage costs.  

Before purchase you are obligated to check what conditions and feeding this particular species need for healthy and happy life. If you are not sure please ask before purchase.

We always prefer local collection when you can choose fish you like. If you decide to buy fish with delivery it is only risk and any claims fish look or personal preferences will be declined.

- Regarding to "product" specyfic there is no possibility to cancel live animals orders !!! 

- Live animals are non returnable under any circumstances !!! 

- We reserved right to processing only fully paid orders.

- on stock - product in our warehouse

- backordered - product re-ordered from our suppliers (we are expecting delivery) or product we can get from our supplier in maximum 7 days.

- out of stock - product not available for sale at the moment.

- all delivery options are suitable for working days only !

- standard delivery - dispatch time up to 48 hrs and delivery time 3-5 days.

- express delivery - dispatch time up to 24 hrs and delivery max in 48 hours.

- free delivery - dispatch time up to 48 hrs and delivery time 3-5 days.

- for all delivery options we reserve right to choose delivery company and service. We always try to choose most suitable service.

-  Please note we are not responsible for any loss (including financial loss) regarding to delivery delays. 

- We use only tracked or signed for delivery services.

- Only buyer is responsible for making claims to courier company regarding to "not received", "lost", "delayed" or "damaged in transport" items. We are not responsible in any way for items which are collected personally or collected by courier company.

We are not payment operator and are not holding any payments details (Specially credit card details). For maximum security of your data all payments on this site are operated by specialistic 3rd party payment operators like PayPal. 

- If you have any problem with order or if you need additional information please contact us via email. We are unable to provide any informations about order over the phone. Contact via email making you and us sure that will not be any misunderstanding situations.

- all complains required written form. If you have any complains regarding item you have purchased or service you have received please contact us via email.